INTERNAL HYGIENE PROTOCOL IN THE CONTEXT OF THE SANITARY CRISIS CAUSED BY COVID-19
NOTE: Most of the measures described below were already effective before the present crisis.
DURING THE CRISIS:
- Indoor common spaces will remain closed with the exception of the spaces dedicated to breakfast whose hours of use are between 8 am and 10 am every day. These should be used as brief as possible.
- Carpets will be removed from the common areas (in case there is more than one group hosted at the Quinta) as well as most decorative objects.
- The use of a mask is mandatory inside the main house.
- The use of a mask and gloves is mandatory during the cleaning of the house.
- During any interaction with clients within the property, including check-in and check-out, the use of a mask by both parties will be mandatory.
- No partner will be accepted in the Quinta if any symptom of illness is shown.
Cleaning and hygiene of interior spaces
- Rooms and bathrooms will be cleaned with detergents, with bleach base, and disinfected with solutions with alcohol content of at least 70%. Special attention will be paid to frequent contact elements such as switches, door knobs, etc.
- Bed and bath linen will be removed with special care, so as not to raise particles, and disinfected afterwards. Likewise, all clothes will be systematically disinfected and washed at a high temperature by a professional laundry service.
- Common access and spaces will be disinfected several times a day, especially frequently used elements such as switches, door knobs and handrails.
There will be no daily cleaning of the rooms in order to minimize the risk of exposure.
- Change of bed and bath linen will be made upon request of the guests whenever they need it.
- Disinfection of hands upon arrival in the dining room is mandatory, as well as the use of a mask until being sat at the table.
- There will be no breakfast buffet, but each guest will be offered a dish prepared previously by the service staff in the kitchen, taking all the necessary safety and hygiene measures, such as the use of a mask or hand disinfection.
- Time in the dining room should be reduced to the maximum and limited to the time needed for breakfast, for a more efficient rotation and thus to minimize contact between guests.
- The dining room capacity is reduced to 50% and the minimum safety distance of 2m. must be respected.
- Dishes will be machine washed at high temperature.
- The use of the dining room is not allowed outside the meals organized by the Quinta.
Outdoor common spaces
- Outdoor common spaces can be used without the use of a mask. A minimum safety distance of 2m must be respected among guests who do not belong to the same group.
- The chlorine level in the pool is standard. Weekly a quality control of the water is carried out.
- Inside the pool, a minimum safety distance of 2m must be respected between guests who do not belong to the same group.
- Likewise, between hammocks, a minimum safety distance of 2m must be respected between guests who do not belong to the same group.
In case of symptoms
- In the event of symptoms, the guest must notify immediately the owners of the Quinta immediately and do quarantine in the room together with his/her companion, if any. The situation will be reported to the DGS (National Health Centre), which will take the necessary measures.
- If the stay comes to an end, the Quinta will have reserved a space provided for the guest and his/her companion so that they can stay there until the situation is solved.
- The guest will have the necessary support from the Quinta until the time of departure.
- In case the client contracts the disease within 2 weeks after the end of his stay at the Quinta, he must inform it immediately, and vice versa.